Harmonisation Ltd. will deliver a bespoke training course based on your organisations and employee’s particular needs. The training will be easy to understand, fun, interactive and will contain techniques that can be quickly deployed for success.
Popular topics for courses include
- Sales Skills for Non-Sales People
- Telephone Prospecting
- Turning cold calls into warm leads
- Face to Face Selling Skills
Our training courses are suitable for individuals or small groups and the content can be tailored to all skill levels.
We are committed to providing telemarketing training courses which are based on real-world experience, empowering delegates with the skills and processes to make lasting improvements to their telephone prospecting results.
The Telemarketing Training workshop covers the key steps in the telemarketing process, from planning the campaign and pre-call preparation, to navigating past gatekeepers, engaging the decision-maker and arranging qualified sales meetings.
This workshop can be delivered as a group session or as a series of 1-2-1 mentoring sessions. The content can be tailored to meet the specific training objectives and experience of the delegates.
Tutorials, group discussion and role-play will present and reinforce the most important skills, including:
- Planning a campaign
- Overcoming call reluctance
- Building rapport
- What not to say!
- The buying centre
- To script or not to script
- Pre-call preparation
- Gatekeepers – friend or foe?
- Opening the call
- Questions and conversation starters
- Qualification criteria
- Intercepting and handling objections